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First page of Experiences of care providers working in long-term care during the COVID-19 pandemic

Introduction: In this qualitative study, care providers from long-term care homes were interviewed to explore how they experienced, coped with, and adapted to care shifts during the COVID-19 pandemic. Methods: Thirteen front-line and 24 supervisory and administrative staff participated in either a focus group or individual interview between July 2021 and February 2022. Results: Care providers described negative impacts on residents and family members related to service delivery, restricted visiting and quarantining protocols. They also identified negative impacts they experienced as care providers including fear and uncertainty, exhaustion, concerns about care provision, lower morale, and job self-efficacy. Buffers to stressors were identified such as working as an integrated team and organizational support. Opportunities for growth and development and being adaptive were also described. Recommendations focused on organizational readiness and the importance of holistic care. Conclusion: These findings highlight the need to proactively ensure a supportive infrastructure, wellness-promoting work culture and a sustainable resource plan to help care providers pivot and adapt in a pandemic.

Journal Section:
Behavioral Science Section
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S. Karger AG, Basel
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2025
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